Privacy Policy

This Privacy Policy describes how Propwize LLC-FZ ("Propwise", "we", "us") collects, uses, and protects information when you use the Propwise CRM platform and related services (the "Service").

1. Information we collect

• Account information — name, email address, phone number, and password when you register.
• Customer data — information you or your organization enter into the CRM, such as leads, contacts, properties, deals, tasks, and communications.
• Usage data — log data, device information, and analytics about how you use the Service.
• Third-party integration data — data you authorize us to access when you connect external services such as Google (see Section 2), Microsoft Outlook, or WhatsApp.

2. Google user data

If you choose to connect your Google account, Propwise accesses the following Google user data, strictly to provide the features described:

Data / scopeWhat we do with it

Send email on your behalf (gmail.send)

When you compose an email in Propwise, we send it through your Gmail account so it comes from your address. We only send messages you (or automations you configure) explicitly create. We do not read, download, or store the contents of your inbox.

Your Google account email address (userinfo.email)

To identify which Google account is connected and display it in your integration settings.

Calendar events (calendar.events)

To provide two-way synchronization between your Propwise calendar (viewings, meetings, tasks) and your Google Calendar: we create, update, and delete events that correspond to your CRM activities, and reflect changes made in Google Calendar back into Propwise.

How Google data is stored. OAuth tokens are encrypted at rest and in transit. Synchronized calendar event details are stored in our database only as needed to keep your CRM and Google Calendar consistent. We do not store the contents of your Gmail mailbox.

How Google data is shared. We do not sell Google user data. We do not transfer it to third parties except to our infrastructure subprocessors (e.g. cloud hosting and database providers) as necessary to operate the Service, to comply with applicable law, or as part of a merger or acquisition with notice to you. No humans read this data except with your explicit consent (e.g. a support request), where necessary for security purposes (e.g. investigating abuse), or to comply with applicable law.

Limited Use disclosure. Propwise's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

AI/ML training. Propwise does not use Google Workspace user data (including Gmail or Google Calendar data) to develop, improve, or train generalized artificial intelligence or machine-learning models. Where you actively use an AI-powered feature of the Service (for example, asking the Propwise assistant about your schedule), your Google data is processed only to fulfill that request as a user-facing feature, and is not retained by any AI model or used for model training.

Retention and deletion. Google data is retained only while your Google integration is connected. When you disconnect the integration in Settings → Integrations, or delete your Propwise account, we delete the associated OAuth tokens and stop all access; synchronized event records are deleted or unlinked. You can also revoke Propwise's access at any time at https://myaccount.google.com/permissions. You may request deletion of your data by contacting us at support@propwise.com.

3. How we use information generally

To provide, maintain, and improve the Service; authenticate you; provide support; send service communications; and comply with legal obligations. We do not sell personal information or use it for third-party advertising.

4. Security

We use industry-standard safeguards including encryption in transit (TLS) and at rest, access controls, and audit logging. No method of transmission or storage is 100% secure, but we work to protect your data against unauthorized access.

5. Data retention

We retain account and customer data for as long as your account is active or as needed to provide the Service, then delete or anonymize it within [90] days of account deletion, except where retention is required by law.

6. Your rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data, or object to processing. Contact us at info@propwise.com to exercise these rights.

7. Children

The Service is not directed to individuals under 16, and we do not knowingly collect their data.

8. Changes

We will post any changes to this policy on this page and update the date above; material changes will be notified through the Service or by email.

9. Contact

Propwize LLC-FZ, Media City. Email: info@propwise.com.